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Technical support

Need help? Our team is available to assist you with your integrations.

FAQ

Create an account on the portal, then go to My Applications to create an application. Your Application Secret is displayed upon creation — copy it and store it securely. Once your application is approved, you can use it in your API calls. See the getting started guide for more details. :::

The Sandbox environment (https://sandbox-api.stef.com) is dedicated to testing — no quotas, synthetic data. The Production environment (https://api.stef.com) uses real data with the quotas defined in your access plan. :::

OAuth 2.0 tokens expire after 1 hour. Request a new token via the /oauth2/token endpoint. We recommend implementing an automatic refresh mechanism. See the authentication guide. :::

You have reached your plan's request limit. Check the X-RateLimit-Remaining and Retry-After headers in the response and implement exponential backoff. See best practices for rate limiting management. :::

Each API has a Try it mode on its documentation page on this portal. You can also export the OpenAPI specification and import it into Insomnia or Postman using the dedicated button. :::